The Mall Athens is one of the country’s most popular shopping destinations, welcoming thousands of visitors every day. In a high-traffic environment, the overall experience is shaped not only by the shops and services, but also by every small detail visitors encounter.
The washrooms needed to reflect the destination’s high standards: clean, well organised and fully functional, with no shortages or operational issues that could negatively affect the image of the venue.
We treated the washrooms as an integral part of the overall visitor experience. Working with the management team at The Mall Athens, we designed a comprehensive washroom solution for a high-traffic environment.
The solution included high-capacity dispensing systems, equipment and products that ensure consumables remain consistently available, deliver reliable performance and make day-to-day management easier for cleaning teams, while helping create a modern and consistent visitor experience. This approach delivered up to four times longer between refills, reducing consumable replenishments by up to 75%. Closed and automatic systems also significantly improved hygiene and reduced paper overconsumption by 25%.
Visitors now enjoy a consistent experience in clean, well-organised washrooms.
Cleaning teams spend less time dealing with shortages and operational issues, and more time maintaining high standards of cleanliness.
The washrooms were upgraded, strengthening the sense of quality associated with The Mall Athens.
Small everyday moments became opportunities to build trust and enhance the overall visitor experience.
Because the visitor experience is also shaped by the details that work as they should, every time.